:root{--bg:#0b1020;--card:#141a2e;--fg:#e8ecf8;--muted:#8a93b0;--brand:#4f7cff;--ok:#22c55e;--warn:#f59e0b;--bad:#ef4444}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--fg);font:16px/1.5 system-ui,sans-serif}main{max-width:960px;margin:0 auto;padding:24px 16px;display:flex;flex-direction:column;gap:16px}.card{background:var(--card);border-radius:14px;padding:18px}.row{display:flex;flex-direction:column;gap:12px}@media (min-width:768px){.row{flex-direction:row}.row>*{flex:1 1}}label{display:block;font-size:13px;color:var(--muted);margin-bottom:4px}input,select,textarea{width:100%;padding:10px 12px;border-radius:10px;border:1px solid #2a3355;background:#0f1528;color:var(--fg);font:inherit}button{padding:12px 18px;border:0;border-radius:10px;background:var(--brand);color:#fff;font-weight:600;cursor:pointer}button.secondary{background:#2a3355}button:disabled{opacity:.5}.pill{display:inline-block;padding:4px 10px;border-radius:999px;font-size:12px;font-weight:700;background:#2a3355}.HANDED_OFF,.HUMAN_ON_LINE{background:var(--ok);color:#04210f}.IVR,.ON_HOLD{background:var(--warn);color:#2a1a00}.FAILED{background:var(--bad)}.alarm{background:var(--ok);color:#04210f;font-size:22px;font-weight:800;text-align:center;animation:pulse .8s infinite}@keyframes pulse{50%{opacity:.6}}.lines{max-height:360px;overflow:auto;display:flex;flex-direction:column;gap:6px;font-size:14px}.line.agent{color:#9fb6ff}.tag{color:var(--muted);font-size:11px;margin-left:6px}.err{color:var(--bad)}